CUSTOMER CARE

We are available Mon-Fri 8AM to 5PM
Email Support: info@eatcrateful.com
TEL: (310)-200-9799
Please leave a message and we will return you call as soon as possible.

If you would like to reach us on the weekends please send us an email at cs@eatcrateful.com and we will get back at you as soon as possible.

CONTACT FORM

5 + 12 =

FAQ


ORDERS

Q. SHIPPING METHOD ERROR AT CHECK OUT

A. If you get this error message when trying to place your order, please send us your zip code at info@eatcrateful.com and we will make sure that it is included on our website.

 

 

Q. CAN I MAKE CHANGES IN MY ORDER?

A. Yes, but please note that any changes has to be done 48 hours in advance of delivery date, so please reach us at customerservice@eatcrateful.com with the changes you would like to make and we will be happy to assist you.

 

 

Q. CAN I CANCEL MY ORDER?
A. You can cancel your order provided that the actual delivery has not yet started.

 

If you would like to cancel after your order period has started, you can find our detailed cancellation and refund policy in the Terms & Conditions section of the website.
We have a 48 hour in advance policy.

MEALS

Q. CALORIE AMOUNTS
A. The calorie amount are provided on STEP2: PICK YOUR CALORIE RANGE

Q. CAN I PICK MY MEALS?
A. This is unfortunately not possible as we have a weekly set menu, but we will always make sure to adjust your menu according to your restrictions.

Q. CAN I ORDER ONLY ONE DINNER?
A. The default package we offer consists of minimum lunch and dinner, but if you are interested in buying only dinner for 2 or more people with the same menu, we can make an exception. 
Please reach us at info@crateful.la to set this up.

Q. MY FOOD ALLERGIES ARE NOT ON THE ALLERGENIC INGREDIENTS LIST
A. Please reach us at info@crateful.la and based on your allergies/restriction we can give you an answer about being able to manually add the allergy/restriction.

Q. IS CRATEFUL ORGANIC?
A. Yes. The Vegetarian Menu is fully organic. The Living Menu uses mostly organic, whole products and local ingredients.
Because market availability sometimes precludes the use of organic ingredients exclusively for Chef Cristina’s most exotic recipes, we use our very best judgment to source only the very best ingredients available.

DELIVERY

Q. TIME OF DELIVERY?
A. Crateful delivers 6 nights a week, from Sunday through Friday, between 10pm and 6am.
You will find our cooler bag with the meals outside your door every morning ready to be eaten from the breakfast time on. 

On Friday night we’ll deliver the meals for Saturday and Sunday. Crateful uses professional insulated bag with ice packs inside to ensure the freshness of the products for up to 24hrs. For optimum result, please transfer your meals in the fridge as soon as you receive them.
Q. CAN YOU DELIVER AT A SET TIME?
A. No, we are unfortunately not able to deliver your meals at a set time.

Q. WHAT IF I LIVE IN AN APARTMENT BUILDING AND I DO NOT HAVE A DOORMAN DURING THE NIGHT?
A. In this case you need to specify your building access code, if you have one, in the Delivery Instructions at Check Out.  If you don’t have an access code we will schedule an appointment to get your key or to get them sent to us.

If you do not have a key or a code to provide, please contact your building management as they most likely have a set solution for delivery companies.
Q. WHAT DO I DO WITH MY COOLER BAGS AND ICE PACKS?
A. Please leave your empty cooler bags and ice packs outside your door when you are expecting a delivery and we will pick them up when delivering your meals.

Q. WHEN WILL I GET MY COOLER BAG REFUND
A. If your delivery period has ended and all your cooler bags have been picked up, you should be expecting to see the refund in your account by one week after the final cooler bag pick up. 
If not, please reach us at info@crateful and we will immediately issue your refund.


MAILING ADDRESS

Naturale LLC
230 W. Avenue 26th, Unit 266
Los Angeles, CA 90031

5917 Alta Mesa Way – San Diego, CA 92115